qq1x2 Privacy Policy

This Privacy Policy ("Policy") is issued by qq1x2, an internationally operated online betting and gaming platform accessible at qq1x2.cam ("Platform", "we", "us", or "the Company"). It describes how qq1x2 collects, uses, stores, shares, and protects the personal data of individuals who access the Platform, register as Members, or otherwise interact with our Services.

This Policy applies to all personal data processed in connection with the qq1x2 platform, regardless of the device or method of access. It covers Members who are resident in or accessing the platform from Indonesia, as well as any visitor who browses the Platform without registering.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy.

For the purposes of this Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, online identifier, or one or more factors specific to that person's identity.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, deletion, or destruction.
• "Data Controller" means qq1x2, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third-party service provider that processes Personal Data on behalf of qq1x2, strictly in accordance with our documented instructions.
• "Member" means any natural person who has completed registration on the qq1x2 platform and holds an active Account.
• "KYC" (Know Your Customer) means the identity and age-verification process required before a Member may withdraw funds from their Account.
• "Services" means the sports betting, live casino, togel (Indonesia's traditional numbers lottery), slot gaming, and any other product offered through the Platform.

qq1x2 collects Personal Data through the following means:

• Registration Data: When you create an Account, you provide your full legal name, date of birth, email address, phone number, and residential address. This data is mandatory for Account creation.
• KYC Documents: To process withdrawals, you must submit a copy of a government-issued photo ID (e.g., Indonesian KTP or valid passport) and, where required, proof of your nominated payment account. These documents are stored securely and used exclusively for verification purposes.
• Payment Details: When you make a deposit or request a withdrawal, you provide your bank account details (account name and number with BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) or e-wallet credentials (OVO, DANA, GoPay, ShopeePay). We do not store complete bank account passwords; only account identifiers and names necessary to process IDR transactions are retained.
• Communications: When you contact our support team via live chat or email, we collect the content of those communications and any attachments you provide.

• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session timestamps are collected automatically when you access the Platform.
• Usage Data: Pages viewed, features accessed, navigation paths, game selections, and session duration are recorded to help us understand how the Platform is used and to improve the Member experience.
• Transaction Logs: All deposit, withdrawal, bet placement, and game session events are automatically logged with timestamps for account integrity, fraud prevention, and regulatory compliance purposes.

• Payment Processors: Our payment partners may return transaction confirmation data, including transaction reference numbers and status codes, which we associate with your Account record.
• Fraud & Risk Screening: We may receive risk signals from third-party fraud-detection services in connection with specific transactions or Account activities. These signals are used solely for security and AML compliance purposes.

qq1x2 uses the Personal Data we collect for the following purposes:

1. Account Management: To create, maintain, and administer your Account, including processing deposits and withdrawals in IDR and managing your betting and gaming activity.
2. Identity & Age Verification: To verify that you are at least 21 years of age and that the identity you have provided is accurate, in compliance with our KYC obligations.
3. Transaction Processing: To execute deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, and ShopeePay, and to process withdrawal requests to your verified payment account.
4. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
5. Regulatory & AML Compliance: To fulfil our anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and maintain records as required by applicable international gaming regulations.
6. Customer Support: To respond to your support queries, resolve disputes, and maintain a record of your communications with our team.
7. Responsible Gaming: To monitor betting patterns, identify signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide targeted responsible gaming resources.
8. Platform Improvement: To analyse usage data and technical performance metrics in order to improve Platform reliability, speed, and the overall Member experience.
9. Marketing Communications: Where you have provided explicit consent, to send you promotional offers, seasonal bonuses (e.g., Idul Fitri, Ramadhan, Indonesian Independence Day specials), and product updates. You may withdraw consent at any time by contacting support.

qq1x2 processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including Account management, payment processing, and KYC verification.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age-verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing for fraud prevention, platform security, usage analytics, and service improvement, where our interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications, where you have provided explicit prior consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

qq1x2 does not sell your Personal Data to third parties. We may share your data only in the following circumstances, and only to the minimum extent necessary:

• Payment Service Providers: We share the payment account details and transaction amounts necessary to execute your deposits and withdrawals with our banking and e-wallet partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay).
• KYC & Identity Verification Providers: We may engage accredited third-party identity verification services to process your KYC documents. These providers act as Data Processors bound by strict confidentiality and data protection agreements.
• Fraud Detection & Security Services: We share transaction and technical data with specialist fraud-prevention providers to protect the integrity of the Platform and Members' accounts.
• Game Content Providers: Game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive anonymised session data necessary to deliver their game content through the Platform. No personally identifiable data is shared beyond what is technically required for game session initialisation.
• Legal & Regulatory Authorities: We may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of qq1x2 or others.
• Group Companies: We may share data with affiliated entities within the qq1x2 corporate group for internal administration, security, and compliance purposes, subject to the same data protection standards as this Policy.

qq1x2 uses cookies and similar tracking technologies to operate the Platform, remember your session preferences, detect fraud, and analyse usage patterns. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, security tokens, and load-balancing cookies. They cannot be disabled without rendering the Platform inoperable.
• Functional Cookies: Used to remember your preferences, such as language settings, preferred payment method, and display preferences, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Members use the Platform. This helps us identify performance issues and improve user experience. Individual user behaviour is not reported to third parties in identifiable form.
• Security Cookies: Used to detect and prevent fraudulent access attempts, bot activity, and other security threats to your Account.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent access to authenticated areas of the Platform, including your Account dashboard and the betting interface.

qq1x2 retains Personal Data for the period necessary to fulfil the purposes described in this Policy, and for as long as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your active membership plus a minimum of five (5) years following account closure, to satisfy AML and gaming regulatory record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date your Account is closed, whichever is later.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Retained for a minimum of two (2) years from the date of the interaction, or longer where the communication is relevant to an ongoing dispute or legal matter.
• Technical & Usage Data: Generally retained in anonymised or aggregated form for up to two (2) years for analytics purposes. Raw IP and session logs are retained for up to twelve (12) months for security and fraud investigation purposes.

Following the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data will be placed in a restricted archive accessible only for legally mandated purposes.

qq1x2 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS 1.2 or higher) encryption for all data transmitted between your device and our servers.
• AES-256 encryption for Personal Data and KYC documents stored at rest.
• Multi-factor authentication options for Member accounts and mandatory multi-factor authentication for all internal staff systems that handle Personal Data.
• Role-based access controls ensuring that only authorised staff with a demonstrable need can access Member Personal Data.
• Continuous intrusion detection and anomaly monitoring across our server infrastructure.
• Regular independent security audits and penetration testing conducted by certified third-party specialists.
• Documented incident response procedures, including Member notification protocols in the event of a data breach that poses a risk to your rights and freedoms.

While qq1x2 takes all reasonable steps to protect your data, no online system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect unauthorised access to your Account.

qq1x2 is an internationally operated platform. Your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia, including countries where our servers, Data Processors, or affiliated entities are located. These countries may have data protection laws that differ from those in Indonesia.

Where such international transfers occur, qq1x2 ensures that appropriate safeguards are in place to protect your Personal Data to a standard consistent with this Policy. These safeguards include contractual data processing agreements with all third-party processors, incorporating internationally recognised standard contractual clauses for data protection.

By using the qq1x2 Platform, you acknowledge and consent to the international transfer of your Personal Data as described in this clause, subject to the protections stated herein.

If qq1x2 becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. Any winnings or balances on an underage Account will be forfeited in accordance with our Terms & Conditions.

If you believe that a minor may have registered on the Platform, please contact us immediately at the support email listed in the Contact section of this Policy so that we can investigate and act promptly.

To exercise any of the data rights described in this Policy — including the right to access, rectification, erasure, restriction, portability, or objection — please submit your request to our support team using the contact details in Section 14. All valid requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, unless the complexity or volume of the request requires an extension (in which case we will notify you of the extended timeline).

To protect your privacy, we will verify your identity before processing any rights request. This typically involves confirming the email address associated with your Account and, for sensitive requests, may require additional KYC verification.

Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where continued retention of your data is required by law (e.g., AML record-keeping obligations) or where your data is necessary to resolve an active dispute.

qq1x2 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the Services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect your rights or how we process your data, we will provide reasonable advance notice to registered Members via the email address on their Account.

Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which qq1x2 processes your Personal Data, please contact our Data Protection team. Our Indonesian-speaking support agents are available 24 hours a day, 7 days a week across all Indonesian time zones (WIB UTC+7, WITA UTC+8, and WIT UTC+9).

Please note that the email address above is displayed as plain text only and is not a clickable link. Copy the address manually into your email client to contact us.